What We Collect and Why We Collect It
When you open an account with us, we collect the details you submit during registration — your name, email address, date of birth and contact number. When you deposit or withdraw using bKash, Nagad or Rocket, we record transaction references and wallet identifiers to process and
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verify your payment. We do not store your full mobile banking PIN or password. We also collect device data — browser type, IP address and session activity — to keep your account secure and to detect unusual login behaviour. If you contact our support team, we
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keep a record of that conversation so we can follow up properly. We use this data to run your account, process wallet transactions, and meet our obligations under applicable regulations. We may share data with payment processors like bKash, Nagad and Rocket only as far as
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needed to complete a transaction. We do not sell your personal data to advertisers or unrelated third parties. How long we retain your data depends on regulatory requirements and the nature of your account activity. Your eligibility to use our platform depends on your local law
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and the eligible regions we currently serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.